Christopher Deaton, President & CEO
Mr. Deaton currently serves as Senture’s President and CEO. He is intricately involved in the day-to-day management and operation of the company, provides oversight and direction of all technology decision making, and guides the company’s overall strategic planning efforts. He was also involved in supporting 1-800-MEDICARE in both 2008 and 2009. Mr. Deaton previously worked as Vice President in TeleMark America and Image Entry, where he had direct operational responsibilities. Mr. Deaton has been employed with Senture since its inception.
Jim Gayhart, Senior Vice President, Business Development / Operations
Mr. Gayhart provides oversight and day-to-day decision making for Operations. He previously served as President of Amerestate, where he provided oversight and direction of the real estate information firm. Mr. Gayhart is a licensed CPA and was previously employed by Deloitte-Touche. He has been employed with Senture since the company’s inception.
Vicki Blair, Director, Human Resources
Ms. Blair has more than 23 years experience in recruiting, hiring and human resource support for all of Senture’s business. Her experience in the call center industry spans 11 years, where she has provided HR direction for more than 2,200 employees. Ms. Blair has been employed with Senture since 2003. She received her SPHR from the Society of Human Resources in 2000.
Michael Bryant, Director, Business Development
Mr. Bryant is a seasoned executive with more than 14 years of experience in the build-out, deployment, and leadership of multi-site, multi-channel contact center operations for government agency and private sector projects focused in the areas of Finance, Retail, Technical Support, Healthcare, Education Services, and National Interest. Specialties include planning and resource management, operations management, project management, client relationship management, business analytics, leadership development, business process review, third-party vendor management, project finance, and contracts.
Stephanie Fouts, Director, Client Services
Ms. Fouts is a PMP-certified solutions-oriented senior customer service professional with 22 years of experience providing large-scale government and commercial contact/call center and help desk environments with statistically driven, continuous improvement-based performance management to advance workforce and operational improvements. Having spent 11 years in government call center environments, she has managed more than 2,200 employees for large-scale projects such as the U.S. Citizenship and Immigration Services National Customer Service Center, U.S. Census Bureau 2010 Decennial Response Integration System (DRIS), and CMS 1-800-MEDICARE. She has been employed with Senture since the company’s inception and holds Nortel, Noble, and Verint certifications.
Jose Martinez, Corporate Controller
Mr. Martinez is responsible for the finance functions of the company. He joined Senture in July of 2009 as a Financial Analyst and became the company’s Controller in April of 2010. Prior to joining Senture, Mr. Martinez was a financial analyst at Lexmark International. He also had a finance leadership position with Southeastern Kentucky Rehabilitation Industries where he started his finance career. He is also a Certified Public Accountant and a Certified Management Accountant.
Scott Noble, Director, Information Services
Mr. Noble has more than 20 years experience in providing IS oversight and technical support for a multitude of hardware and software platforms. His experience in the call center industry spans seven years, where he has provided IS direction for more than 1,000 seats and 1,200 employees. Mr. Noble has worked with multiple IVR solutions for some of the nation’s largest call center operations, including Vangent. He has been employed with Senture since the company’s inception.