Senture has been a leader and strategic partner in providing customer service solutions to the commercial industry. Leaders manage all aspects of the customer lifecycle effectively, reducing costs and improving customer loyalty. Senture has extensive experience providing outsourced call center solutions. Our specialized training and advanced technology ensures that our agents will optimize your conversion results and deliver unmatched customer service
- 100% U.S.-based contact centers – providing professionally-trained agents who answer calls 24 hours a day, 365 days a year.
- Capacity and scalability – ability to meet your service level goals with the capacity to handle over 10 million calls per year through U.S.-based call center agents.
- Proactive account management – optimizing your success through a flexible, consultative management approach with a focus on quality.
- Quality focused – ensuring quality and performance through on-demand, web-based reporting with live and recorded call monitoring.
- Workforce optimization – scheduling staff to maximize utilization efficiencies to lower your costs.
- Customized agent training – developing customized training based on your organizational culture and contact requirements.
- Advanced technology and technical integration – leveraging skills-based routing to direct calls to the best-qualified agents while accessing your internal CRM system in real time.