DOT (Department of Transportation)

Department of Transportation 
Car Allowable Rebate System (CARS)

 Challenge

Because of the success of the Cash for Clunker’s program, the Federal Government (DOT) needed additional clerical support to process the CARS applications in a timely manner. Senture was selected as one of only three contractors to provide this clerical function.

Solution

  • Recruited, screened, hired and trained 750 CSRs, in addition to support staff, in one week
  • Provided oversight and management support, as well as facilities and infrastructure, for this effort
  • Automated several processes, including the review and quality process, to facilitate better controls and reporting

Results

  • Achieved CSR staffing objectives
  • Provided timely access to information through the automated solution