Senture Chosen to Provide Crucial MLR Support

Senture Chosen to Provide Crucial MLR Support to Major Health Care Company

Senture LLC has been chosen by a top 10 managed health care company to provide call center support services for their Medical Loss Ratio (MLR) rebate initiative that was required by the Affordable Care Act.  Following the Supreme Court decision upholding the legislation, insurance companies are required by law to issue rebate checks and communication to its policyholders that were impacted by the new legislation.

“This opportunity further demonstrates the confidence and trust that Senture garners in the marketplace.  We have worked diligently to demonstrate to our clients not only our ability to provide excellent work, but our desire to work with them as a true partner.  Flexibility is key to relationships, and we pride ourselves on not forcing our clients into a “box”.  These efforts are certainly bearing fruit for us today,” stated Christopher Deaton, President and CEO of Senture LLC.

For this project, Senture provided a custom CRM tool with customized capability for this job.  With the uncertainty surrounding the pending Supreme Court decision, Senture teamed with the company to get all aspects of the project established and prepared at a minimal expense.  Once the Court’s decision affirmed the legislation, Senture was able to swing into action quickly hiring and ramping more than 350 persons needed for the job in less than 30 days.  Senture worked with company personnel to design a training curriculum and then delivered the training.

For more information, visit their website at or call (606) 878-4294.