Inbound Contact Center Services

Each year Senture handles millions of customer service and support calls for clients nationwide, working hand-in-hand with many leading companies. Our customized training and advanced technology ensures that our customer service agents will deliver an unparalleled caller experience.  Trusted by many leading Fortune 100 companies and mid sized businesses, we provide the operational efficiencies needed to help you lower your customer service costs and improve your quality rates. As an industry leader, you can rest assured in the fact that your call center customer service is handled with ultimate care.

Through a broad range of multichannel touch points such as phone, email response, live web chat, social media monitoring and interactive voice response (IVR), Senture works with leading organizations to deliver enhanced customer satisfaction, brand loyalty and retention.   We specialize in customer service, technical support/help desk services and sales conversions.

 

Customer service is the face of your company – allow our call center customer services to make a good impression on your clients. From the moment the caller is connected with a 100% U.S.-based customer service agent, their information is gathered promptly to classify the call. Flexible scripts are followed throughout the process for the call to run as smoothly and efficiently as possible. Our customer service agents are trained to be fully knowledgeable of your product or service’s functions. Senture's customer care agents are available 24/7 through live chat, email response, and interactive voice response to cater to all urgency levels of callers. Consider Senture's customer service outsourcing for higher customer retention and conversion rates at a lower price.

 

Some of the key benefits you will experience by customer service outsourcing of customer care calls, emails and chats include: 

  • Improving and maintaining brand loyalty
  • Qualified call center agents to cross-sell and upsell your products and services
  • Lower customer churn & higher profitability
  • Promotion of new products or service offerings
  • Multichannel customer service outsourcing platforms to assist customers 24/7
  • Proactive, compassionate customer service approach