Experience
The expertise and industry knowledge that Senture has accumulated over time translates into three things for our clients:

• Reliability;
• Speed;
• Flawless Execution.

Since senior managers have an average of 15 years experience in the contact center field, their experience is a major contributor to our clients’ success. Our average contact center supervisor has seven years experience and our average Senture CSR has four years experience.

At Senture, employees enjoy a degree of support rare in this field: abundant facilities, cutting-edge technology, and superb in-house training.

Resources
Senture managers have all the tools they need to meet and exceed your expectations. Plus, they offer flexibility. If a resource essential to a project’s success is needed, we acquire that resource.

We put the latest technology to work for you when appropriate.  But our expertise extends to legacy systems as well, providing flexibility to meet your project needs. 

Satisfied Clients
Satisfied clients include local, state, and federal government agencies as well as Fortune 500 organizations. Most find our approach refreshing, as noted by the following excerpts:

“…exceptionally flexible, cooperative and responsive.”
   --State government client

“…the professional service that we strive for ourselves.”
   --Demographics client

“The customer service approach is excellent and demonstrates both the desire and ability to meet expectations.”
   --Health claims client

…The Best Value

With Senture, you get significantly more than the commodity services available with other providers.  We offer a relationship with entrepreneurial thinkers who develop a thorough understanding of your strategic needs before designing a solution.

Our people make the difference—they must “distinguish” themselves as our clients’ representatives.  The real points of opportunity are happening when the CSR is engaged in the call.  We’ve concentrated our efforts in recruitment to select only the best prospects—the large pool of highly experienced, already trained CSRs in this region has helped us to be “picky”—so we are!

Once hired, Senture’s in-house training and development coordinator begins the process of “acclimating” every employee to Senture’s business philosophies.  Every employee must clearly understand their role in improving our clients’ business relationships by being the “best” at performing every call.  In addition, every CSR must exhibit flexibility and optimum efficiency in handling every call. 

A good example is Senture’s collaboration with the Southern and Eastern Kentucky Tourism Development Association (SEKTDA) in providing call center support for the 511 tourism program.  We’ve implemented a program to “spur” tourism in Kentucky by offering a “tour guide” service for callers traveling through the Commonwealth.  The results have been outstanding as reported throughout the hospitality community.  For our clients, more money is being spent for food, lodging, and other related areas than ever before.  We are making a difference!

CASE IN POINT: Trucking for Homeland Security

CASE IN POINT: Putting 511 to Work for Tourism