Technology that transforms

Our solution encompasses data center operations, network and voice services, end-user computing, and workplace environment services - all customized to address specific business and security requirements. 

Greatly enhance customer engagement with natural language conversations for voice and text. Chatbots and conversational interactive voice response (IVR) systems from our CAI partners—global leaders like Kore.ai, Cognigy and Microsoft—improve access, efficiency and outcomes.  

SECaaS, or managed security services (MSS), is your best solution against sophisticated cybersecurity threats. Reduce your IT workload with outsourced monitoring, detection and prevention, and guarantee a rapid response to minimize damage.  

Transcend physical boundaries with custom cloud IT strategies, reducing your tech debt and cloud cost with seamless & secure cloud consulting, migration and managed services.

Identify and address needs with research and data gathering, design, development, testing, deployment and support for comprehensive, reliable, scalable and cost-effective cloud-native solutions across platforms like AWS, AZURE and GCP. 

Streamline customer engagements in the cloud for better connections, scalability and expert productivity for better conversion rates. Adapt quickly to always deliver seamless communications and measurable results across voice, chat, email, and social channels. 

Ramp up IT for CX experience elevation. This integrated platform simplifies information technology service management (ITSM), customer service management (CSM) and information technology operations management (ITOM) with Gen AI, automation and performance analytics.  

Get maximum effectiveness and value from your IT with ITSM. Align technology, processes and people with business objectives for seamless integration into daily operations. The result: better efficiency and security, and continuous improvement in performance and customer satisfaction.

Increase and lower the cost of exceptional customer experiences with optical character recognition (OCR), intelligent character recognition (ICR) and robotic process automation (RPA). Simplify tasks with integrated RPA, machine learning (ML), natural language processing (NPL) and chatbots.

Harness AI technology for hyper-personalized, efficient and proactive omnichannel customer experiences. Genesys advanced features range from intuitive chatbots to sophisticated predictive analytics. Keep your CX operations running at peak performance and set new standards for customer engagement and satisfaction. 

Listen, reach and engage customers across multiple channels with Sprinklr’s AI-powered, 4-module platform. It consolidates information from multiple channels, customer relationship management (CRM) systems, and customer data platforms (CDP) to address issues and improve cross-department collaboration and CX management. 

TP Infinity and Microsoft Azure have joined forces to revolutionize digital transformation solutions. Leveraging Azure's robust cloud infrastructure and TP Infinity's expertise. Offering AI-driven strategies and scalable architecture. TPinfinity is committed to drive IT process excellence, cloud security, cost optimization, ensuring flexibility and scalability to meet evolving business needs. TP Infinity holds multiple Microsoft Solutions Partner designations, including Infrastructure, Security, Digital & App Innovation, and Data & AI. These designations reflect TP Infinity's proficiency in providing comprehensive solutions that leverage Azure's advanced capabilities.

Optimize costs, enhance cloud security, and accelerate innovation with secure, scalable, cloud-native transformation capabilities from AWS and our expertise in automation, contact center solutions, and infrastructure modernization. As a certified AWS Advanced Tier Services Partner, we deliver programs like Immersion Day, Amazon Connect, Control Tower, Well Architected Partner Program, and Amazon EC2 for Windows Server.

We architect and optimize ServiceNow ecosystems to, drive operational resilience and digital innovation across ITSM, ITOM, CSM, and Now Assist. As an enterprise-scale ServiceNow operator, we apply real-world expertise to design and deploy AI-powered workflows, intelligent automation, and data-driven service strategies. Our approach integrates ServiceNow's native AI and machine learning capabilities to accelerate incident resolution, enhance service quality, and continuously optimize IT operations. 

Gather voice of the customer (VOC) data and other intelligence for every stage of the customer journey with this AI-powered contact center. Revolutionize CX, boost customer expert productivity and lower costs with omnichannel engagement, self-service automation, workforce management and analytics—delivered with secure, seamless innovative technology and a scalable cloud infrastructure.

Maximize flexibility, improve security and risk mitigation and improve overall contact center  performance by managing customer interactions more efficiently across voice, chat and other channels. This versatile cloud-based platform integrates seamlessly with other applications for personalized communications tailored to your customer preferences.  

Create seamless, human-like conversations any time between customers, chatbots, voice bots, messaging bots and intelligent interactive voice response (IVR) systems. Generative AI, advanced natural language understanding (NLU) and natural language processing (NLP) work together to understand specific customer needs and provide natural, engaging replies. 

Extract insights from interactions across multiple channels to ID emerging trends and opportunities. CallMiner uses AI and machine learning to analyze phone calls, social media posts, emails and SMS for to better understand customer needs, issues and expectations and help increase customer satisfaction (C-SAT).