Teleperformance is a global leader in omnichannel customer experience, with India as a hub for Digitally Integrated Business Services. A market leader for over two decades, Teleperformance in India is the Digital Center of Excellence for CX Management, Back-Office services, and Transformation Solutions.
India has the largest multicultural team of 90,000+ within Teleperformance , providing world-class contact center services to 200+ clients across industries. Empowering businesses to adapt to disruptive digital innovations, we enhance CX via latest technology and human touch.
Teleperformance in India is 10 times Great Place To Work® certified, ‘Best Workplaces in Asia’ and ‘India’s Best Workplaces in IT & IT-BPM’.
In the News
An agile and trusted partner for CX, Back-Office, and Transformation Solutions.
Omnichannel, Optimized CX Services
Vodafone Idea: Supercharging NPS Through Real-Time Resolution
In a hyper-competitive business landscape, companies can differentiate themselves by offering exceptional customer experiences at every touchpoint. By surveying customers following an interaction with the brand (Transactional or Touchpoint Net Promoter Score or TNPS), Vodafone Idea, known as Vi, was able to gather granular insights into its customer touchpoints, allowing the company to quickly address pain points along the customer journey and get immediate feedback.
Accelerate Digital Transformation
Combine digital technologies to turn interaction data into insights, and make informed decisions powered by Robotics, AI and Advanced Analytics. We offer business process optimization, CX consulting and intelligent automation.
Teleperformance is committed to building an inclusive environment to foster a culture of Diversity, Equity and Inclusion at an organizational level by offering equal opportunities to all sections of people.
We celebrate diversity, equality, and inclusivity with focus on Disability, Gender (All), LGBTQIA++ and Veterans (Armed Forces), providing equal opportunities to all.
Our D&I recognitions include 3 consecutive ‘India's Best Workplaces™ for Women’ by GPTW® and ‘Avtar & Seramount 100 Best Companies for Women in India’ ; The Economic Times ‘Best Organizations for Women 2022’, and ‘D&I Awareness Campaign of the Year 2022’ at D&I Vision & Innovation Summit.
As pioneers in adopting the cloud technology to enable ‘Anytime Anywhere’ working, Teleperformance in India continues to delight customers with zero-disruption services. Our Cloud Campus Hubs enable remote teams to deliver outstanding customer experience and Back-Office services.
Cloud Campus in India is an award-winning, effective model for digital hiring, on boarding, training, engaging, and employee management.
With Cloud Campus, our clients can rely on home-based customer service experts offering the highest level of data security, best-in-class cloud infrastructure, and best talent.
We believe in giving back to the community where we operate, and beyond.
Together in envisioning a better world, Teleperformance is dedicated to Making the World a Better Place for All with CSR being a part of Teleperformance India’s strategic initiatives.
Our 360-degree approach and unique people focus encompasses numerous programs and donation drives as part of COTW – Citizens of the World and COTP – Citizens of the Planet initiatives.
We contribute to a diverse range of causes to truly make a difference. As a corporate citizen of the world, we remain humble and committed to being a true force of good in all respects.
Education of Children
Committed to impacting the lives of 8,933 children who are underprivileged, visually impaired and intellectually challenged .
Teleperformance in India is committed to impacting the lives of the elderly, and refurbishing residential Old Age Homes.
Committed to impacting the lives of 340 disabled soldiers - skill-training, refurbishing buildings, building a Sports Pavilion.
Clean Ganga Mission
A conservation mission for effective abatement of pollution and conservation and rejuvenation of River Ganga.
This demonstrates our commitment to Corporate Social Responsibility through which we aim to align our business values, purpose and strategy with the needs of the society as a whole in which the company operates, whilst embedding such responsible and ethical principles into everything we do.
We are trusted with billions of unique interactions worldwide.
Teleperformance in India is the designated Center of Excellence for Back-Office Outsourcing Services and Transformation Solutions for seamless Customer Engagement powered by Robotics, Artificial Intelligence and Advanced Analytics.
Want to connect with us? Contact us: firstname.lastname@example.org
Gurugram: +91 124 422 1050
Mumbai: +91 22 6677 6000