April 2003 - Senture's first contact center launched to provide support where organizations need it most: with the customers and citizens they serve.
Our story begins here.
For over 20 years, Senture has been delivering transformational BPO services and solutions and is the largest pure-play Contact Center in federal government today, providing fundamental support that is paramount for a citizen-first experience. Our accelerated and continual growth has provided us with greater opportunity to serve our industry partners and clients on a Federal, State and Local level.
Our mission
We provide nimble BPO services to a variety of clients by leveraging our people, technology, and partnerships.
Our vision
Be a trusted long-term partner for our clients by enhancing the customer-service experience and optimizing value.
Our values
We do the right thing. We empower our people. We care to be great. We perform for our clients.
Rejuvenate your customer journey
As a values-driven, nimble organization with a central vision, we continue to expand our services and best practices on a commercial level as well. With new and innovative solutions, Senture continues to secure its place as a disruptive thought innovator in customer satisfaction across multiple commercial verticals including healthcare, hospitality and tourism, and financial services.
Meet the team
Our leadership team knows how to shape success

Ron Dull
President, Teleperformance Government Services; and President, Senture LLC
Bob Tisone
EVP, Business Development, Senture & Teleperformance Government Services

Michael Bryant
EVP, U.S. Public Sector

John Loughlin
Vice President Of Federal Business Development

Jeff Jarjoura
Vice President Of State & Local Business Development

Brad Thomas
Chief Technology Officer

Roel Cruz
EVP of Program Management and Contact Center Operations

Lisa Smith
Director Of Human Resources

Kirk Laporte
Director, Business Development (SLED)

Jose Martinez
Director Of Strategic Pricing
Our story begins here.
For over 18 years, Senture has been delivering transformational BPO services and solutions on a global level, across a dynamic range of industries. Senture is the largest pure-play Contact Center in federal government today, providing fundamental support that is paramount for a citizen-first experience. Our accelerated and continual growth has provided us with greater opportunity to serve our industry partners and clients on a Federal, State and Local level.
But Senture hasn’t stopped there! As a values-driven, nimble organization with a central vision, we continue to expand our services and best practices on a commercial level as well. With new and innovative solutions, Senture continues to secure its place as a disruptive thought innovator in customer satisfaction across multiple commercial verticals including healthcare, hospitality and tourism, and financial services.
We council and advise our clients to rejuvenate the customer journey through individualized interactions on a mass scale, while maintaining a personal touch. Our multichannel consulting solutions provide businesses with the strategies needed to exceed goals and drive customer satisfaction. We use our expertise to identify opportunities for growth, profitability, and to provide insights for complex challenges. Senture operates by the highest ethical standards of integrity and honesty. By building strong relationships with our employees, clients, and – ultimately – the citizens we serve, we create a productive culture empowered to accomplish missions in meaningful ways.
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2007, 2011, 2015 & 2016 - Key contract wins in Banking, Travel, Government, and Healthcare
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2017 - 2023 - Annual award winner: “Best Places to Work in Kentucky,” where Senture is headquartered.
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February 2020 - McAllen, Texas contact center launched, creating jobs in the Rio Grande Valley
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December 2021 - Senture joined Teleperformance
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2022 - A 25 World's Best Workplace