Senture delivers AI-powered contact center, consulting, and business process services purpose-built for government and healthcare programs. As a subsidiary of TP (Teleperformance)—the global leader in CX digitalization—Senture combines public sector and domain expertise with world-class innovation and operational scale. Our AI Design and Implementation services apply design thinking, Robotic Process Automation (RPA), and advanced analytics to help agencies streamline workflows, reduce friction, and deliver consistent, personalized, citizen-centered experiences—while reducing operational costs, lowering employee attrition, and improving citizen satisfaction and retention.
We understand the challenges government leaders face when adopting AI—ensuring privacy, meeting compliance standards, and maintaining control over outputs. That’s why our solutions are built with responsible governance, human oversight, and alignment to public-sector policy. As TP advances the frontier of Agentic AI, Senture helps agencies apply next-generation tools to real-world challenges—safely, transparently, and at scale.
Our Conversational AI solutions use advanced speech recognition (ASR) and text intent training to understand requests quickly and accurately. We enable real-time transcription and translation across audio and text channels, sentiment analysis to gauge citizen needs, and self-service tools that reduce wait times while maintaining a personal touch.
Generative AI automates content creation and improves response consistency across channels, ensuring every citizen receives accurate, timely, and clear information. We pair AI efficiency with human oversight to maintain quality, compliance, and a service experience that reflects your agency’s mission.
Senture integrates agentic AI solutions to help clients scale smarter, combining AI and human expertise to enhance customer experience and back-office performance with greater emotional intelligence and efficiency.
Our agentic AI solutions offer a modular, secure, and efficient approach, by integrating cutting-edge AI with deep industry expertise and operational excellence, helping each client scale intelligently, serve customers more personally, and drive real, sustainable growth. From the back office to the customer front line, we make AI work for you.
High-quality AI starts with high-quality data. Our expert teams label and annotate text, audio, and image datasets to train models for accuracy, relevance, and fairness. This hands-on work fuels smarter automation and better decision-making at every stage of service delivery.
With better data, your AI and analytics deliver better results. We provide data classification to ensure proper handling, bias monitoring to maintain fairness, cataloging and normalization to keep information consistent, and triaging and cleansing to improve accuracy and usability.
We design and deploy intelligent chat, voice, and email bots powered by natural language processing (NLP), machine learning, and human-centered design. These solutions deliver consistent, 24/7 real-time support across channels, improving Average Handle Time (AHT), boosting operational efficiency, reducing costs, and increasing customer satisfaction. Our bots handle everything from simple inquiries to complex workflows — including end-to-end email management — ensuring seamless engagement for both internal teams and customer-facing operations.
Senture delivers comprehensive IT Managed Services that combine process expertise, advanced automation, and cutting-edge technology to keep your operations secure, efficient, and resilient. From AI-powered IT service management to robust security solutions and end-to-end infrastructure support, we help agencies modernize IT delivery and reduce operational risks.
Utilizing automation and AI-powered digital service desks, IT operations are transformed into an efficient powerhouse.
Leveraging the ServiceNow platform, agencies can enhance incident, problem, and change management, leading to reduced costs and improved service delivery.
In an era of increasing cyber threats, critical assets are protected with cutting-edge tools. Services include security risk assessments, fraud risk management, and real-time monitoring to keep operations secure.
End-to-end support is provided for both on-premises and hybrid environments, ensuring high availability, enhanced security, and seamless operations through 24/7 management and advanced technology integration.
Transitioning to the cloud is a vital step for agencies aiming to fast-track their digital transformation. However, if not implemented correctly, it can result in financial setbacks and hinder operational efficiency.
A well-planned cloud strategy offers improved flexibility, reliability, and efficiency. It enhances performance while reducing IT costs. Moreover, it fosters innovation.
With a team of experienced, certified cloud experts and strong partnerships with world-class providers, we are fully equipped to provide consultation, migration, and management services for cloud services.
✔ Job seekers — please visit our Careers Page or email careers @ senture.com.
✔ Current employees — please contact your supervisor, manager, or a department contact listed in the internal directory.
